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Software application problems
Unable to change system selections through software
Cause Solution
System software changes are locked out by the
printer control panel.
Consult with your network administrator.
The software application does not support
system changes.
See the software application documentation.
The correct printer driver is not loaded. Load the correct printer driver. For more
information about how to access the printer
drivers, see
Accessing the printer drivers.
The correct application driver is not loaded. Load the correct application driver.
Unable to select a font from the software
Cause Solution
The font is not available to the software
application.
See the software application documentation.
Unable to select colors from the software
Cause Solution
The software application does not support color. See the documentation for the software
application.
Color mode is not selected in the software
application or printer driver.
Select color mode instead of grayscale or
monochrome mode.
The correct printer driver is not loaded. Load the correct printer driver.
Printer driver does not recognize Tray 3, Tray 4, or the duplex printing accessory
Cause Solution
The printer driver has not been configured to
recognize Tray 3, Tray 4, or the duplex printing
accessory. For more information about how to
access the printer drivers, see
Accessing the
printer drivers.
See the printer driver’s online Help for
instructions on how to configure the driver to
recognize printer accessories. For more
information about how to access the printer
drivers, see
Accessing the printer drivers.
The accessory may not be installed. Verify that the accessory is properly installed.
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