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Problem solving
This chapter describes what to do if problems arise with your printer. The following topics are
covered:
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Basic troubleshooting checklist
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Factors affecting printer performance
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Troubleshooting information pages
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Control panel message types
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Control panel messages
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Paper jams
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Common causes of paper jams
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Clearing jams
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Media-handling problems
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Printer feeds multiple sheets
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Printer feeds incorrect page size
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Printer pulls from incorrect tray
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Media does not feed automatically
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Media does not feed from input Trays 2, 3, or 4
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Transparencies or glossy paper will not feed
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Envelopes jam or will not feed in the printer
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Output is curled or wrinkled
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Printer will not duplex or duplexes incorrectly
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Printer response problems
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No display message
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Printer is on, but nothing prints
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Printer is on, but is not receiving data
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Unable to select the printer from the computer
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Printer control panel problems
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Control panel settings work incorrectly
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Unable to select Tray 3 or Tray 4
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Incorrect printer output
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Incorrect fonts are printed
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Unable to print all characters in a symbol set
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