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4-2 Appendices
HP Telephone Support
During the warranty period
, you may obtain assistance from the HP Customer Support Center.
Before calling, please fill in the following information to be ready to help your Customer Support Center
representative:
Run the DJ1000C Toolbox software utility by double clicking on the icon in the program group in Windows
3.1x or on the desktop in Windows 95. Click the
Maintenance
tab, and select Display the system information.
Have this information ready when you call the support lines.
The HP Customer Support Center can be reached at any of the following numbers:
For customers in US:
During Warranty: (208) 323-2551 Monday through Friday 6 am to 6 pm (MST)
Post Warranty: (900) 555-1500 ($2.50 per minute) Monday through Friday 7 am to 6 pm (MST)
Saturdays 9 am to 3 pm
(800) 999-1148 ($25.00 per call)
For customers in Asia Pacific:
Australia (03) 9272 8000 (free for first 12 months but long distance phone call charges apply)
Indonesia 6221-351 1171
Malaysia (03) 295 2566
New Zealand (09) 356 6640 (free for first 12 months but long distance phone call charges apply)
Singapore (65) 272 5300
Thailand (662) 661 4011
What is the serial number of your printer?
What model printer do you have?
HP DeskJet 1000C
What is the brand and model of your computer?
What is the version of printer software you are using and
what driver have you selected?
Chapter4 Page 2 Tuesday, April 1, 1997 6:02 PM