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4-8 Appendices
Hewlett-Packard Limited Warranty Statement
HP Product Duration of Limited
Warranty
Software 90 Days
Print cartridges 90 Days
Printer peripheral hardware 1 Year
A. Extent of Limited Warranty
1. Hewlett-Packard (HP) warrants to the end-user
customer that HP products will be free from
defects in materials and workmanship, for a
specified time after the date of purchase by the
customer. The duration of this limited warranty
is stated above. Certain additional conditions
and limitations of HP’s warranty are stated in
the user’s guide. Those conditions and
limitations include:
a. For software products, the warranty applies
only to the media upon which the product is
recorded; and
b. HP does not warrant the operation of any
product to be uninterrupted or error free.
2. HP’s limited warranty covers only those defects
which arise as a result of normal use of the
product, and do not apply to any:
a. Improper or inadequate maintenance;
b. Software or interfacing not supplied by HP;
c. Unauthorized modification or misuse;
d. Operation outside the product’s
environmental specifications, including duty
cycle abuse or use of a mechanical switchbox
without a designated surge protector;
e. Use of non-supported printing media or
memory boards; or
f. Improper site preparation or maintenance.
3. For HP printer products, the use of a non-HP
print cartridge or a refilled print cartridge does
not affect either the warranty to the customer or
any HP support contract with the customer;
print cartridge includes both toner cartridges
and ink cartridges. However, if printer failure or
damage is attributable to the use of a non-HP or
refilled print cartridge, HP will charge its
standard time and materials charges to service
the printer for the particular failure or damage.
4. If any software media product or print cartridge
product proves defective during the applicable
warranty period, and if the product is covered by
HP’s warranty, the customer shall return the
product for replacement.
5. If HP receives, during the applicable warranty
period, notice of a defect in a hardware product
which is covered by HP’s warranty, HP shall
either repair or replace the product, at its option.
Any replacement product may be either new or
like-new, provided that it has functionality at
least equal to that of the product being replaced.
6. If HP is unable to repair or replace, as applicable,
a defective product which is covered by HP’s
warranty, HP shall, within a reasonable time
after being notified of the defect, refund the
purchase price for the product, provided the
customer returns the product.
7. Standard warranty services for your HP printer
are available from HP. However, there may be
local variations in the level of warranty service.
Contact your local HP sales and service office to
check for the applicable local warranty in your
country.
8. This Limited Warranty Statement gives the
customer specific legal rights. The customer
may also have other rights which vary from state
to state in the United States, from province to
province in Canada, and from country to country
elsewhere in the world.
B. Limitations of Warranty
1. NEITHER HP NOR ANY OF ITS THIRD PARTY
SUPPLIERS MAKES ANY OTHER WARRANTY
OF ANY KIND, WHETHER EXPRESS OR
IMPLIED, WITH RESPECT TO HP PRODUCTS.
HP AND ITS THIRD PARTY SUPPLIERS
SPECIFICALLY DISCLAIM THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE.
2. To the extent that this Limited Warranty
Statement is inconsistent with the law of the
locality where the customer uses the HP
product, this Limited Warranty Statement shall
be deemed modified to be consistent with such
local law. Under such local law, certain
limitations of this Limited Warranty Statement
may not apply to the customer. For example,
some states in the United States, as well as some
governments outside the United States
(including provinces in Canada), may:
a. Preclude the disclaimers and limitations in
this Warranty Statement from limiting the
statutory rights of a consumer (e.g. Australia
and the United Kingdom);
b. Otherwise restrict the ability of a
manufacturer to make such disclaimers or
impose such limitations; or
c. Grant the customer additional warranty
rights, specify the duration of implied
warranties which the manufacturer cannot
disclaim, or not allow limitations on how long
an implied warranty lasts.
3. To the extent allowed by local law, the remedies
provided in this Warranty Statement are the
customer’s sole and exclusive remedies.
C. Limitations of Liability
1. EXCEPT FOR THE OBLIGATIONS
SPECIFICALLY SET FORTH IN THIS
WARRANTY STATEMENT, IN NO EVENT
SHALL HP BE LIABLE FOR ANY DIRECT,
INDIRECT, SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES, WHETHER
BASED ON CONTRACT, TORT, OR ANY
OTHER LEGAL THEORY AND WHETHER
ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
Chapter4 Page 8 Tuesday, April 1, 1997 6:02 PM