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Solving Hard Drive Problems
Hard drive error occurs.
Cause Solution
Hard disk has bad sectors or has failed.
1.
In Microsoft Windows Vista and Windows 7, right-click
Start, click Explore, and right-click on a drive. Select
Properties then select the Tools tab. Under Error-
checking click Check Now.
2.
Use a utility to locate and block usage of bad sectors. If
necessary, reformat the hard disk.
Disk transaction problem.
Cause Solution
Either the directory structure is bad or there is a problem with
a file.
In Microsoft Windows Vista and Windows 7, right-click
Start, click Explore, and right-click on a drive. Select
Properties then select the Tools tab. Under Error-
checking click Check Now.
Drive not found (identified).
Cause Solution
Cable could be loose. Check cable connections.
The system may not have automatically recognized a newly
installed device.
See reconfiguration directions in
Solving Hardware
Installation Problems on page 165. If the system still does not
recognize the new device, check to see if the device is listed
within Computer Setup. If it is listed, the probable cause is a
driver problem. If it is not listed, the probable cause is a
hardware problem.
The device is attached to a SATA port that has been disabled
in Computer Setup.
Run the Computer Setup utility and ensure that the SATA ports
are enabled.
Computer will not boot from hard drive.
Cause Solution
The device is attached to a SATA port that has been disabled
in Computer Setup.
Run the Computer Setup utility and ensure that the SATA ports
are enabled.
Boot order is not correct. Run the Computer Setup utility and change the boot sequence.
Hard drive is damaged. If any beeps are heard, see
POST Error Messages
on page 181 to determine possible causes for the beep
codes.
See the Worldwide Limited Warranty for terms and
conditions.
Solving Hard Drive Problems
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