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Solving Memory Problems
If you encounter memory problems, some common causes and solutions are listed in the following
table.
CAUTION: Power may still be supplied to the DIMMs when the computer is turned off. To avoid
damage to the DIMMs or the system board, you must unplug the computer power cord before
attempting to reseat, install, or remove a DIMM module.
For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory.
Otherwise, the computer will not boot the operating system.
System will not boot or does not function properly after installing additional memory modules.
Cause Solution
A memory module is not seated properly in the socket. Reseat the memory module. Ensure that the locks on each side
of the module are in the closed position.
Memory module is not the correct type or speed grade for the
system or the new memory module is not seated properly.
Replace module with the correct industry-standard device for
the computer. On some models, ECC and non-ECC memory
modules cannot be mixed.
Out of memory error.
Cause Solution
Memory configuration may not be set up correctly. Use the Device Manager to check memory configuration.
You have run out of memory to run the application. Check the application documentation to determine the
memory requirements.
Memory count during POST is wrong.
Cause Solution
The memory modules may not be installed correctly. Check that the memory modules have been installed correctly
and that proper modules are used.
Integrated graphics may use system memory. No action required.
Insufficient memory error during operation.
Cause Solution
Too many Terminate and Stay Resident programs (TSRs) are
installed.
Delete any TSRs that you do not need.
You have run out of memory for the application. Check the memory requirements for the application or add
more memory to the computer.
170 Chapter 9 Troubleshooting Without Diagnostics