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80 Problem solving and maintenance ENWW
Solving print-quality problems
If your document is printing but the quality is not what you expected, start by using the print-
quality checklist
Print-quality checklist
General print-quality problems can be solved by following the checklist below.
1 Check the printer driver to make sure you are using the best available print-quality option, or
return to the default settings. See “Changing print quality” on page 41.
2 Check that the paper or print media you are using meets specifications. See “Print media
specifications” on page 123. Generally, smoother paper provides better results although
coated, photo, and glossy papers are not supported.
3 If you are using a special print media such as labels, grayscale transparencies, or letterhead,
ensure that you have printed by Type. See “Printing a job” on page 34.
4 Print a Configuration page and Supplies Status page at the printer by pressing (G
O
) and
(C
ANCEL
J
OB
) simultaneously
.
• Check the Supplies Status page to see if any supplies are low or empty. No information is
provided for non-HP print cartridges.
• If the pages do not print correctly, the problem is with the hardware. Contact HP Customer
Care. See “HP Customer Care” on page 3 or the flyer that shipped in the printer box.
5 Print a Demo page from the HP Color LaserJet 2500 Toolbox. If the page prints, the problem
is with the printer driver. Try printing from one of the other printer drivers. For example, if you
are using the PCL 6 printer driver, print from the PCL 5c or PS printer driver.
6 Try printing from a different program. If the page prints correctly, the problem is with the
program from which you were printing.
7 Restart the computer and the printer and try printing again. If the problem is not resolved,
choose one of these options:
• If the problem is affecting all printed pages, see “Solving issues with all printed
documents” on page 81.
• If the problem is affecting only pages printed in color, see “Solving issues with color
documents” on page 87.