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ENWW Chapter 4 Problem solving and maintenance 91
8 Print a page from the HP Color LaserJet 2500 Toolbox (Windows 98 and higher only).
a If it prints, then the problem is with the printer driver. Try using one of the other printer
drivers. Or, uninstall the printer driver (see “Uninstalling the printing software” on
page 22) and reinstall it (see the getting started guide).
b If the page does not print, then the problem is with the computer or the program.
9 Print a short document from a different program that has worked in the past. If this solution
works, then the problem is with the program you are using. If this solution does not work (the
document does not print) complete these steps:
a Try printing the job from another computer that has the printer software installed.
b If you connected the printer to the network, connect the printer directly to a computer
with a parallel or USB cable. Redirect the printer to the proper port, or reinstall the
software, choosing the new connection type you are using.
10 If the problem is still not resolved, see “Solving general printing problems” on page 92.
Checking the network
It is recommended that you use the HP Color LaserJet 2500 CD-ROM to install and set up the
printer on a network. Follow these steps to see if the problem is caused by the network.
● When you printed the Configuration page, an HP Jetdirect configuration page should have
printed if an HP Jetdirect print server card is installed. (If these pages do not print in your
language, see “Special pages” on page 56.) Verify that all network settings are properly
configured. For more information about the HP Jetdirect page, see the HP Jetdirect Print
Server Administrator’s Guide, which can be installed from the View Documentation or User
Documentation sections on the HP Color LaserJet 2500 CD-ROM.
●
See the HP Jetdirect Print Server Administrator’s Guide, which can be installed from the
View Documentation or User Documentation sections on the HP Color LaserJet 2500
CD-ROM.
● Contact your network administrator for assistance.