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ENWW Chapter 4 Problem solving and maintenance 87
Solving issues with color documents
This section describes issues that can occur when you print in color. Whenever you are
experiencing color-related issues, calibrate the printer before trying any other steps. See
“Calibrating the printer” on page 100.
Only black prints
Only black is printing when the document should be printing in color.
● Color mode is not selected in your program or printer driver. Select color mode instead of
grayscale mode.
● If you are printing on transparencies, all transparencies print in grayscale.
● The correct printer driver is not selected in the program. Select the correct printer driver.
●
The printer is not properly configured. Verify the printer configuration by printing a
Configuration page. If no color appears on the Configuration page, contact HP Customer
Care.
Only black prints Missing or incorrect
color
Color prints
inconsistently
Colors do not match
Color pages have
inconsistent finish