Filter
Top Products
front-panel display message Suggested action
Paper too small During the load process the printer detected that the paper is too narrow or too short
to be loaded in the printer. Press the Cancel key to stop the load process. See
Functional specifications on page 200.
Paper too big During the load process the printer has detected that the paper is either too wide or
too long (sheet only) to be loaded correctly. Press the Cancel key to stop the load
process. See
Functional specifications on page 200.
Paper loose around core The end of the roll has become loose around the core. Tighten the paper to the core
or insert a new roll.
Lever lifted During the load process the blue lever was lifted. This prevents the printer from
loading the paper. Follow the instructions on the front-panel display.
The paper type is not in the driver
To work with a paper not in the driver, you can use your paper as one of the profiles already in the driver,
however, you must identify whether your paper is transparent or translucent, glossy, matte, or HP
Banners with Tyvek®.
NOTE: For glossy paper, it is important to use a glossy paper type, as matte black ink does not
print well on glossy paper.
Transparent or translucent paper
If your paper is a transparent film (for example, a transparency) select paper type Film > Transparent/
Clear film.
If you paper is a translucent paper (for example, technical paper) select paper type Technical paper
> Natural Tracing Paper, Vellum, or Translucent bond.
Glossy paper
If your paper is glossy, identify whether it is a photo paper or a proofing paper. If you are not sure consider
it photo paper.
If your paper is a photo paper, use the Photo Paper category. For glossy or high-gloss paper select
paper type Photo Gloss Paper. For Semi-gloss, Satin, Pearl, or Luster finishes, select paper type Semi-
gloss/Satin Paper.
To increase gamut on photo paper select paper type HP Premium Instant-dry Photo Gloss or HP
Premium Instant-dry Photo Satin, depending on the finish.
If your paper is a proofing paper, use the Proofing Paper category. For glossy or high-gloss paper
select paper type Proofing Gloss. Otherwise, for Semi-gloss, Pearl, or Luster finishes, select paper
type Proofing Semi-gloss/Satin.
To increase gamut on proofing paper select paper type HP Professional High-gloss Contract
Proofing Paper or HP Professional Semi-gloss Contract Proofing Paper, depending on the finish.
If you are printing on a glossy banner (for example, HP Instant-Dry Indoor Banner, Gloss) select paper
type Photo Gloss Paper.
Matte Paper
Your paper type selection for matte paper depends on the paper’s ink absorption capacity. To select a
paper category and type, first identify if your paper is general purpose or photographic. Then select the
recommended paper types.
150 Chapter 14 Troubleshooting paper issues ENWW
Paper issues