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Introduction
HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,
providing comprehensive, proven support expertise and new technologies to give you unique end-to-
end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair
and exchange services, phone and Web support, software updates, and self-maintenance services. To
find out more about HP Customer Care, please visit us at:
http://www.hp.com/go/designjet/
or call us on the telephone (see
Contact HP Support on page 196).
HP Professional Services
Knowledge Center
Enjoy a world of dedicated services and resources to ensure you always get the best performance from
your HP Designjet products and solutions.
Join the HP community at the Knowledge Center, your large-format printing community at
http://www.hp.com/go/knowledge_center/djt1100/ for 24×7 access to:
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Multimedia tutorials
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Step-by-step how-to guides
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Downloads — the latest printer firmware, drivers, software, paper profiles, etc.
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Technical support — online troubleshooting, customer care contacts, and more
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Workflows and detailed advice for completing various printing tasks from particular software
applications
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Forums for direct contact with the experts, both HP and your colleagues
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Warranty tracking online, for your peace of mind
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Latest product information — printers, supplies, accessories, software, etc.
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Supplies Center for all you need to know about ink and paper
By customizing your registration for the products you have purchased and your type of business, and
by setting your communication preferences, you decide the information you need.
HP Start-Up Kit
The HP Start-Up Kit is the DVD that comes with your printer; it contains the printer's software and
documentation, including introductory multimedia tutorials to help you to get a good first print.
HP Care Packs and Warranty Extensions
HP Care Packs and Warranty Extensions allow you to extend your printer's warranty beyond the
standard period.
They include remote support. On-site service is also provided if necessary, with two alternative
response-time options.
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Next business day
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Same business day, within four hours (may not be available in all countries)
194 Chapter 19 HP Customer Care ENWW
HP Customer Care