Filter
Top Products
Message Recommendation
PDL Error: Job clipped The image is too large for the paper or for the printer. Load
larger paper if possible, or reduce the image size.
PDL Error: memory full Restart the printer and try resending the job; if necessary,
reduce the complexity of the job.
PDL Error: out of paper Load more paper.
PDL Error: parsing error The print job is unintelligible to the printer. Try to recreate and
resend it. Check your cable connections.
PDL Error: print mode error The paper type or print quality specified for the job are
incorrect. Change the loaded paper type or the print settings.
PDL Error: printing error Try sending the job again.
PDL Error: virtual memory full Restart the printer and try resending the job; if necessary,
reduce the complexity of the job.
Printhead alignment error: paper too small Unload paper and load larger paper.
Replace [color] cartridge Replace the cartridge. See Handling ink cartridges and
printheads on page 119.
Reseat [color] cartridge Remove and reinsert the same cartridge. See Handling ink
cartridges and printheads on page 119.
Update: failed. Invalid file Make sure that you have selected the correct firmware update
file. Then try again to perform the update.
Table 18-2 Numerical error codes
Error code Recommendation
01.0, 01.1, 01.2 Restart the printer. If the problem persists, contact HP Support. See Contact HP Support
on page 196.
21, 21.1, 22.0, 22.1, 22.2,
22.3, 24
Restart the printer. If the problem persists, contact HP Support. See Contact HP Support
on page 196.
52:01 The printer needs internal cleaning. See Clean the printhead drop detector on page 180. If the
problem persists, contact HP Support. See
Contact HP Support on page 196.
61:01 The file format is wrong and the printer cannot process the job. Check the graphic language
setting of your printer (see
Change the graphic language setting on page 32). If you are sending
PostScript from Mac OS over a USB connection, select ASCII encoding in both the driver and
the application. Check for the latest firmware and driver releases.
62, 63, 64, 65, 67 Update your printer's firmware. See Update the firmware on page 138.
74.1 Try the firmware update again. Do not try to use your computer while the update is in progress.
If the problem persists, contact HP Support. See
Contact HP Support on page 196.
79 Restart the printer. If the problem persists, contact HP Support. See Contact HP Support
on page 196.
94, 94.1 Restart color calibration. See Color calibration on page 74.
Table 18-1 Text messages (continued)
192 Chapter 18 Front-panel error messages ENWW
Front-panel errors