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Contact HP Support
HP Support is available to you by telephone. What to do before you call:
●
Review the troubleshooting suggestions in this guide.
●
Review the relevant driver documentation.
●
If you have installed third-party software drivers and RIPs, see their documentation.
●
If you call one of the Hewlett-Packard offices, please have the following information available to
help us answer your questions more quickly:
●
The printer you are using (the product number and the serial number, found on the label at
the back of the printer)
●
If there is an error code on the front panel, note it down; see
Front-panel error messages
on page 191
●
The printer's Service ID: at the front panel, select the Information menu icon
, then View
printer information
●
The computer you are using
●
Any special equipment or software you are using (for example, spoolers, networks, switch-
boxes, modems, or special software drivers)
●
The cable you are using (by part number) and where you purchased it
●
The type of interface used on your printer (USB or network)
●
The software name and version you are currently using
●
If possible, print out the following reports; you may be asked to fax them to the support center
helping you: Configuration, Usage Report, and “all pages above” from Service Information
(see
The printer's internal prints on page 8)
Telephone numbers
An up-to-date list of HP Support telephone numbers is available on the Web: please visit
http://welcome.hp.com/country/us/en/wwcontact_us.html. If you have no access to the Web, try one of
the numbers below.
●
Algeria: 213 17 63 80
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Argentina: 0 800 777 HP INVENT, local 5411 4778 8380
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Australia: 13 10 47
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Austria: 0810 00 10 00
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Bahrain: 800 171
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Belgium: (0) 78 600 600
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Bolivia: 0 800 1110, local 54 11 4708 1600
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Brazil: 0800 157 751, local 55 11 3747 7799
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Canada: 1 800 HP INVENT
●
Caribbean: 1 800 711 2884
196 Chapter 19 HP Customer Care ENWW
HP Customer Care