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If the problem persists despite all the above actions, contact your customer service representative for
further support.
Lines are too thick, too thin, or missing
1. Check that the paper type you have loaded corresponds to the paper type selected in the front
panel and in your software. To check on the front panel, use the View loaded paper key
.
2. Check that you are using appropriate print-quality settings for your purposes (see
Printing
on page 59). Select the custom print-quality options in the driver dialog (Mac OS Print dialog), and
try turning on the Maximum detail option (if available). You may wish to reprint your job at this
point in case the problem has been solved.
3. If the resolution of your image is greater than the printing resolution, you may notice a loss of line
quality. If you are using the PCL or HP-GL/2 driver for Windows, you can find the Max. Application
Resolution option in the driver dialog's Advanced tab, under Document Options > Printer
Features. If you change this option, you may wish to reprint your job at this point in case the problem
has been solved.
4. If lines are too thin or missing, print the Image Diagnostics Print. See
The Image Diagnostics
Print on page 172.
5.
If the problem remains, go to the front panel and select the Ink menu icon
, then Printhead
information to see the printhead alignment status. If the status is PENDING, you should align the
printheads. See
Align the printheads on page 182. After alignment, you may wish to reprint your
job in case the problem has been solved.
6.
Go to the front panel and press the View loaded paper key
to see the paper advance calibration
status. If the status is DEFAULT, you should perform paper advance calibration: see
Recalibrate
the paper advance on page 155.
If the problem persists despite all the above actions, contact your customer service representative for
further support.
Lines appear stepped or jagged
If lines in your image appear stepped or jagged when printed:
162 Chapter 15 Troubleshooting print-quality issues ENWW
Print-quality issues