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Getting HP OmniBook Assistance
Reference Guide 121
Repair Assistance
Warranty. You must contact one of the participating support providers listed in item 3 in
“Support Assistance” above, or an HP Service Center to receive warranty service. The
support provider will help qualify your unit for warranty repair based on the warranty
applicable to your unit and original purchase date, and will provide you with repair
processes in your area. Warranty service includes the cost of shipping, handling, duties,
taxes, freight or fees to or from the service location.
Out of Warranty. Contact one of the support providers listed in items 2 or 3 in “Support
Assistance” above, or an HP Service Center. The support provider will provide you with
repair charges and processes in your area.
Customer Support Centers
HP Customer Support Centers, will assist you for free (you are responsible for the
telephone charges) during the term of the warranty.
During the free assistance period, HP will assist
with questions about:
HP will not be able to help with questions about:
• Included applications and operating systems.
• HP-described operation environments and
conditions.
• HP accessories, HP upgrades, and basic operation
and troubleshooting.
• Non-HP hardware, software, operating systems, or
usage not intended for or included (by HP) with the
product.
• How to repair the product yourself.
• Product development, custom installations.
• Consulting.