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7–4 Maintenance and Service Guide
Backup and recovery
Using a Windows 7 operating system DVD (purchased separately)
If you are unable to boot (start up) your computer and you cannot use the system repair discs you previously
created (select models only), you must purchase a Windows 7 operating system DVD to reboot the computer and
repair the operating system. Be sure that your most recent backup (stored on discs or on an external drive) is easily
accessible. To order a Windows 7 operating system DVD, go to
http://www.hp.com/support, select your country or
region, and follow the on-screen instructions. You can also order the DVD by calling technical support. For contact
information, refer to the Worldwide Telephone Numbers booklet included with the computer.
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CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All
files you have created and any software installed on the computer are permanently removed. The recovery process reinstalls the
original operating system, software, and drivers. Software, drivers, and updates not installed by HP must be manually reinstalled.
To initiate recovery using a Windows 7 operating system DVD, follow these steps:
✎
This process takes several minutes.
1. If possible, back up all personal files.
2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the
Windows operating system loads.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
5. Click Next.
6. Select Repair your computer.
7. Follow the on-screen instructions.