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Paper Jam
There is a paper jam (or misfeed). Clear the jam and press the Resume button on
the printer
Use the following to correct the error:
Clear a jam in the device
The printer is out of paper.
Load more paper and press the Resume button on the front of the printer
Use the following to correct the error:
Load media
Incompatible Cartridge(s)
Choose your error
•
The following cartridge is not intended for use in this printer
•
The following cartridges are not intended for use in this printer as it is currently
configured
The following cartridge is not intended for use in this printer
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
•
HP inkjet supplies recycling program
The following cartridges are not intended for use in this printer as it is currently
configured
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
•
HP inkjet supplies recycling program
Printer Offline
Your printer is currently offline
Use the following to correct the error:
To check if the printer is paused or offline (Windows)
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and then
click Printers and Faxes.
2. Double-click the icon for your product to open the print queue.
Errors (Windows) 121