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This appendix provides contacts for help if you have
questions about the IBM 8271 Nways Ethernet LAN
Switch products or if the IBM 8271 Nways Ethernet
LAN Switch products are not working correctly. It
also explains how to access the IBM electronic sites
to obtain the latest versions of microcode and
release notes.
Electronic Support
This section explains how to access the IBM elec-
tronic site to obtain the latest version of microcode,
drivers, and software by using the Internet World
Wide Web, FTP, or the IBM BSS.
WWW
http://www.networking.ibm.com/
This is the IBM Networking home page. From here,
you can access product announcements, publica-
tions, and other information regarding hardware
and software updates, and a technical support infor-
mation database. The direct path to the support
area is:
http://www.networking.ibm.com/
nes/neshome.html
FTP
lansupport.raleigh.ibm.com
IBM Bulletin Board System
Using a modem you can access the IBM BSS to
obtain the latest versions of software. Set your
modem and communications software to:
8 data bits
no parity
1 stop bit
Dial one of the following numbers:
United States: (919) 517-0001
Toronto (905) 316-4255
Vancouver: (604) 664-6464
Montreal: (514) 938-3022
Voice Support
IBM Network Hardware support: 1-800-772-2227.
Follow the menu prompts for Network Hardware.
For support outside of the United States, please
contact your IBM marketing representative or IBM
reseller.