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MaxLoader User’s Guide
104
This option will help customer who want to use the MaxLoader menu as native
language with the OS that is installed for own languages.
7. TROUBLE SHOOTING & TECHNICAL SUPPORT
This section provides customer support information such as the return material
authorization policy as well as methods of obtaining EE Tools’ technical
assistance and software updates.
All programmers are designed to require a minimum of technical support for
both hardware and software. Since we make the product in USA, we supply
qualified programmers as trouble-free as possible.
1. Registration
A registration card is located in the user guide manual with the CD-ROM
software .Complete the card and returns it to EE Tools to become eligible for:
• Customer support, warranty service and technical assistance
• Notification and special pricing on new products and upgrades
Registration is particularly important if the programmer was purchased from a
dealer, a distributor or through your purchasing department. Why not take a
moment right now to complete the card.
2. Software Updates
Your programmer is designed to be highly flexible and programmable, allowing
it to program a wide variety of chips. Consequently, when a problem does arise,
it can usually be fixed with just a free software update. The new software
updates are available from our WEB page at www.eetools.com
Use the new software if you have any other incorrect programming results.
3. Testing the Hardware
Make sure that your programmer works properly before you call us for
technical assistance. Refer to Hardware Test section in the Config menu.