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MaxLoader User’s Guide
107
6. Service Information
Before sending a unit in for service, call us at 408-263-2221 to
obtain a Return Authorization Number (RMA). We will not repair
your unit unless an RMA was issued.
Warranty Service: Please return the product in the original package
with proof of purchase to the below address. Clearly state in writing
the performance problem and send any leads, connectors and
accessories that you are using with the device.
Non-Warranty Service: Return the product in the original packaging to the
below address. Clearly state in writing the performance problem and return any
leads, connectors and accessories that you are using with the device. Customers
not on open account must include payment in the form of a money order or
credit card. For the most current repair charges contact the factory before
shipping the product.
Return all merchandise to EE Tools, Inc., with pre-paid shipping.
The flat-fee repair charge includes return ground shipping to addresses in North
America only. For overnight shipments and non-North America shipping fees
contact EE Tools. Inc.
Electronic Engineering Tools, Inc
4620 Fortran Drive, Suite 102
San Jose, CA 95134, USA.
Tel: (408)263-2221
Fax: (408)263-2230
www.eetools.com
, support@eetools.com