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MaxLoader User’s Guide
106
You may need to change your printer port [even though it is working fine
with your printer] because TopMax / ChipMax communicates with your
computer via the printer port in a bi-directional mode.
For new device support, TopMax is no longer supported since January
2006. TopMax will be upgraded to TopMaxII. Please contact
support@eetools.com
for further question.
5. Contacting Customer Support
EE Tools provides telephone technical assistance during normal business hours
(9:00 AM to 5:00 PM, Pacific Time).
Please call our Technical Support Department or your local EE Tools’
distributor while you are at your computer and be prepared to repeat the
sequence of steps leading up to the problem.
Submit your support request to support@eetools.com
or you may log-in
www.eetools.com
and submit your request.
Have the following information ready when you call or send support request
to support@eetools.com:
- The invoice number for the user who bought programmer from EE Tools.
- The distributor's name and the purchased date.
- The model & serial number found in the back side of programmer.
- The hardware software revision number from option info location at the
MaxLoader software screen.
- Description of problem with error message.
- The exact part number and package type you are working with.
- The adapter part number for non-standard package.