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MaxLoader User’s Guide
105
4. Quick Self-Diagnostics
In order to provide accurate and fast technical assistance, we recommend that
you check the following information before you call our technical support
department. We recommend that you obtain the latest software revision before
calling our support line with a software problem. Eighty percent of our technical
support calls result in asking the user to obtain the latest version of the software.
For USB programmers TopMaxII, UniMax, ChipMax2, you should install
the USB driver in your PC after install PC control software. The USB
driver is in either CD-ROM or C:\Program Files\EE Tools directory.
Please read the section [ install software and connect to PC for USB
programmers] in page 10.
ProMax-4G will need the USB installation 4 times and ProMax-8G does 8
times. This installation should be done once you install the ProMax in your
PC. Be sure that you use the same USB port for the ProMax programmer,
otherwise you have to install the USB drivers again for different port. Do
not power Off and ON in 30 seconds and you must wait over 30 seconds
once you un-plug an USB cable from PC (USB Hub) and plug-in the same
cable.
Be sure the device selected matches the device being used.
For multi-site programmer usage, make sure all devices are identical.
For a device that uses an adapter, be sure that the adapter is correctly
oriented, seated properly, and the ZIF socket lever is down.
Be sure power cord is securely attached to programmer and power pack to
wall socket.
Be sure that power switch is ON.
Be sure that the parallel cable (IEEE standard, 25 pins and wires) is
correctly and securely attached to the programmer and PC. The connection must
be direct; there cannot be any software keys or locks between the parallel port
and the programmer. Most switch boxes may also cause difficulties.