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Page 184 Frequently Asked Questions
Operating problems
Problem Solution
My companion will
not turn on.
Try each of these in turn:
■ Press the contrast control button and
adjust the contrast.
■ Recharge the unit. If your companion
still does not operate, try a soft reset. See
“Resetting your companion” in
Appendix A.
I get a warning
message telling me
my companion
memory is full.
■ Purge Date Book and To Do List. This
deletes To Do List items and past Date
Book events from the memory of your
companion. See “Purging records” in
Chapter 4. You may need to perform a
HotSync
®
operation to recover the
memory.
■ Delete unused memos and records. If
necessary, you can save these records.
See “Deleting records” in Chapter 4.
■ If you have installed additional
applications on your companion,
remove them to recover memory. See
“Removing applications” in Chapter 3.
My companion
keeps turning itself
off.
Your companion is designed to turn itself
off after a period of inactivity. This period
can be set at one, two, or three minutes.
Check the Auto-off setting. See “General
preferences” in Chapter 7.
My companion is not
making any sounds.
Check the System Sound setting. See
“General preferences” in Chapter 7.
My companion has
frozen.
Perform a soft reset. See “Resetting your
companion” in Appendix A.
I do not see anything
on my companion’s
screen.
■ Change the contrast settings.
■ Check the battery power. If necessary,
recharge the unit.