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Page 194 Frequently Asked Questions
Getting Help, Service, and Information
If you need help, service, technical assistance, or just want more
information about IBM products, you will find a wide variety of
sources available from IBM to assist you.
See the IBM WorkPad Home Page at:
http://www.pc.ibm.com/workpad.
Help is also available from bulletin boards and online services, as well
as by fax and telephone. This section provides information about these
sources. Services available and telephone numbers listed are subject to
change without notice.
Hardware Warranty Summary
When you purchase an IBM hardware product, you get
comprehensive warranty coverage. During the IBM hardware
product warranty period, you may call the IBM HelpCenter for
hardware product assistance. See “Product Registration and Getting
Help by Telephone” later in this Appendix for a list of numbers.
Be sure to retain your proof of purchase to obtain warranty service.
For additional information, refer to the IBM warranty statement
included with your product or available from your reseller.
Before You Call for Service
Many problems can be solved without outside assistance, by using the
online help or by reviewing the online or printed documentation
supplied with your WorkPad. If you suspect a software problem,
consult the documentation (including README files) for the
operating system or application program.
If, after reviewing these sources, you cannot solve your problem, call
your regional IBM HelpCenter.
Before requesting support, please experiment a bit to reproduce and
isolate the problem. When you do contact support, please be ready to
provide the following information:
■ The name and version of the operating system you are using
■ The actual error message or state you are experiencing
■ The steps you take to reproduce the problem
■ The version of Palm Desktop software for IBM WorkPad software
you are using and available memory on the device