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SECTION 6 Troubleshooting
6-7PEN*KEY
R
6642 Pen Computer User’s Guide
Problems with Communications
Why can't I communicate through the built-in IR
port?
" Confirm that the IR port of the 6642 is lined up with
the IR port of the other device. These ports should be
no more than 20 inches (50cm) apart without any obĆ
stacles.
" Confirm that the IR communication is not turned off
in the IR dialog box.
" Confirm that the item Mode of IR Port is set to IrDA
in the setup utility.
" Turn off power management both in Windows and in
the setup utility.
" Do not use the IR port under intense fluorescent light
or near cellular phones.
Why can't I communicate through the built-in modem?
(The built-in modem is not available in all countries)
" Confirm that the item Modem is enabled in the setup
utility.
" Confirm the telephone line is properly connected to
the modem jack.
" Confirm the dial setting of the communication softĆ
ware are matched with the telephone line (Example:
To access an outside line, first dial 7" for local 1" for
long distance).
" Confirm that the network configuration is appropriĆ
ate.
" Confirm the user name or password is correct.
" Confirm that the COM port in the communication softĆ
ware is set appropriately.