Replacing PIM Cables ..................................................................................175
Removing PIM Cables ...........................................................................175
Installing PIM Cables .............................................................................175
Removing and Replacing the Chassis Cover on J2320 and J2350 Routers ....176
Replacing Internal Compact Flashes on J2320 and J2350 Routers ...............178
Replacing Internal Compact Flashes on J4350 and J6350 Routers ...............181
Replacing External Compact Flashes ...........................................................184
Replacing USB Storage Devices ...................................................................186
Removing the USB Storage Device ........................................................186
Installing the USB Storage Device .........................................................187
Replacing DRAM Modules ...........................................................................188
Removing a DRAM Module ...................................................................189
Installing a DRAM Module .....................................................................190
Replacing Power System Components ........................................................191
Replacing AC Power Supply Cords ........................................................191
Removing an AC Power Supply from J6350 Routers .............................192
Installing an AC Power Supply in J6350 Routers ...................................193
Replacing DC Power Supply Cables .......................................................194
Removing a DC Power Supply ..............................................................195
Installing a DC Power Supply ................................................................196
Replacing Crypto Accelerator Modules on J2320 and J2350 Routers ...........198
Removing a J2320 or J2350 Crypto Accelerator Module ........................199
Installing a J2320 or J2350 Crypto Accelerator Module .........................200
Replacing Crypto Accelerator Modules on J4350 and J6350 Routers ...........201
Removing a J4350 or J6350 Crypto Accelerator Module ........................202
Installing a J4350 or j6350 Crypto Accelerator Module .........................204
Replacing Air Filters on J2350 Routers ........................................................205
Replacing Air Filters on J4350 and J6350 Routers .......................................206
Chapter 11 Troubleshooting Hardware Components 209
Chassis Alarm Conditions ............................................................................209
Troubleshooting Power Management ..........................................................210
Contacting the Juniper Networks Technical Assistance Center .....................212
Chapter 12 Contacting Customer Support and Returning Hardware 213
Locating Component Serial Numbers ..........................................................213
J2320 and J2350 Chassis Serial Number and Agency Labels .................214
J4350 and J6350 Chassis Serial Number and Agency Labels .................215
PIM Serial Number Label ......................................................................216
Power Supply Serial Number Labels ......................................................216
Contacting Customer Support ......................................................................216
Information You Might Need to Supply to JTAC ....................................216
Return Procedure ........................................................................................216
Packing a Router or Component for Shipment ............................................217
Tools and Parts Required ......................................................................217
Packing the Services Router for Shipment ............................................218
Packing Components for Shipment .......................................................218
xii ■ Table of Contents
J2320, J2350, J4350, and J6350 Services Router Getting Started Guide