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Chapter 5
Troubleshooting
This chapter explains how to handle printer problems which may or may not occur. The
procedures are easy to follow. If a problem persists after you have completed the appro-
priate troubleshooting procedures, call for the assistance of a service person.
5.1. General Guide
If the printer does not print
If nothing is displayed on the message display on the front control panel, then you probably
have a power problem. See section 5.2 .
If the printing is abnormal
With the printer on-line and ready, press the STATUS key to print a status page. You can print
a KIR test pattern page for more precise printing criteria. To print a KIR test pattern page, refer
to Chapter 2.
If the result is normal, you may have an interface problem. See section 5.3.
If the result is not normal, you have a print quality problem. See section 5.4.
If a maintenance message is displayed on the message display:
See section 5.5. (For a paper jam, see section 5.6.)
If the printer does not print the entire page or indicates on its mes-
sage display, try adding optional memory. To add optional memory, see Chapter 1.
5.1. General Guide
5-1