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Troubleshooting
6-13
Scanner Error Codes
Below is a list of scanner send log error codes and their corrective actions.
Error code Detail contents Corrective Actions Reference
Page
E001 User initiated cancel during send. —
E010 Connection to destination PC lost during
data transmission (an error greater than
E011 has occurred that cannot be further
categorized). Or, connection to the
computer running Address Book for
Scanner (Private Address Book) has been
lost.
• Confirm that there is no link fault by
checking whether the network cable is
properly connected.
• Check that the destination PC is running
properly.
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E011 Transmission aborted due to error in
transmitted image data.
Retry the operation. —
E012 Access to Address Book for Scanner
(Private Address Book) data during image
transmission was lost due to a line fault.
Check that the computer running Address
Book for Scanner (Private Address Book) is
properly connected.
—
E020 Connection to SMTP server lost while
opening E-mail transmission.
Confirm that there is no link fault by
checking whether the network cable is
properly connected. Otherwise, ask your
system administrator or support personnel
to check that the SMTP server is working
properly.
page 2-21
E022 Recipient(s) list includes e-mail address not
recognizable by SMTP server.
Check that the destination e-mail address
has been correctly entered.
—
E023 SMTP server not functioning correctly. Ask system administrator or support
personnel to verify SMTP server is
functioning properly.
—
E030 Unable to recognize destination PC.
Scanner File Utility not running or already
connected to another scanner.
• Verify that Scanner File Utility is running
on the destination PC and if it is
currently connected to another scanner.
• Confirm that there is no link fault by
checking whether the network cable is
properly connected.
page 2-21
E031 Scanner password and destination PC
password do not match when preparing for
image transmission.
Check the destination PC password. —
E032 During Scan to PC, destination PC hard
disk usage limit exceeded.
Try again after increasing available space
on the destination PC hard disk.
—
E033 Version of the Scanner File Utility is
different.
Check the Scanner File Utility version. —
E034 Scanner File Utility connected to another
scanner. Send failed.
Try Scan to PC again after closing
connection to another scanner.
—
E035 No match for Scanner File Utility folder
number during group send. Configuration
change was made during send operation.
Check the Scanner File Utility settings. —
E036 During scanned image compression,
compressed data overran available
memory.
Decrease data size as follows and try
again.
• Decrease resolution.
• Set image quality to OCR.
• Decrease number of pages scanned in
one operation.
—