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Universal Serial Bus (USB) device problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See the parts listing in the Hardware Maintenance Manual to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
A USB device does not work.
1. Run USB diagnostics (see “Running the diagnostic programs” in the Hardware
Maintenance Manual).
2. Make sure that:
v The correct USB device driver is installed.
v The operating system supports USB devices.
3.
Make sure that the USB configuration options are set correctly in the
Configuration/Setup Utility program. (For more information, see theUser Guide
on the ThinkServer Documentation DVD.)
4. If you are using a USB hub, disconnect the USB device from the hub and
connect it directly to the server.
74 ThinkServer TS100 Types 6431, 6432, 6433, 6434: Installation Guide