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Solving recovery problems
If you are unable to access the Rescue and Recovery workspace or the Windows environment, do one
of the following:
• Use a rescue medium to start the Rescue and Recovery workspace. See “Creating and using a rescue
medium” on page 64
.
• Use recovery media if all other methods of recovery have failed and you need to restore the hard disk
drive to the factory default settings. See “Performing backup and recovery operations” on page 62.
Note: If you are unable to access the Rescue and Recovery workspace or the Windows environment from
a rescue medium or recovery media, you might not have the rescue device (an internal hard disk drive, a
disc, a USB hard disk drive, or other external devices) set as the rst boot device in the startup device
sequence. You must rst make sure that your rescue device is set as the rst boot device in the startup
device sequence in the Setup Utility program. See “Startup menu” on page 119 for detailed information
about temporarily or permanently changing the startup device sequence. For more information about the
Setup Utility program, see “ThinkPad Setup” on page 108
.
It is important to create a rescue medium and a set of recovery media as early as possible and store them
in a safe place for future use.
66 User Guide