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Solving 2,000-sheet drawer problems
Try one or more of the following:
THE ELEVATOR TRAY IS NOT WORKING PROPERLY
• Make sure the printer is properly connected to the 2,000‑sheet drawer.
• Make sure the printer is turned on.
• Make sure that the power cord is plugged firmly into the back of the 2,000‑sheet drawer.
• If the tray is empty, then load paper in the tray.
• Clear any jams.
THE PAPER FEED ROLLERS DO NOT TURN TO ADVANCE PAPER
• Make sure the printer is properly connected to the 2,000‑sheet drawer.
• Make sure the printer is turned on.
THE PAPER CONSISTENTLY JAMS IN THE DRAWER
• Flex the paper.
• Make sure the drawer is properly installed.
• Make sure paper is loaded correctly.
• Make sure the paper or specialty media meets specifications and is not damaged.
• Make sure the guides are positioned correctly for the paper size loaded.
Memory card
Make sure the memory card is securely connected to the printer system board.
Flash memory card
Make sure the flash memory card is securely connected to the printer system board.
Hard disk with adapter
Make sure the hard disk is securely connected to the printer system board.
Internal Solutions Port
If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or
more of the following:
CHECK THE ISP CONNECTIONS
• Make sure the ISP is securely attached to the printer system board.
• Make sure the cable is securely connected to the correct connector.
Troubleshooting 175