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Action Yes No
Step 3
Reduce the number and size of fonts, the number and complexity of
images, and the number of pages in the job.
Does the job print and collate correctly?
The problem is solved. Contact
customer
support.
Unexpected page breaks occur
Action Yes No
Step 1
From the Setup menu, adjust the print timeout setting. To access the Setup
menu, do either of the following:
• If the printer is on a network, then access the Embedded Web Server:
a Open a Web browser, and then type the printer IP address in the
address field.
Note: If you do not know the IP address of the printer, then print
a network setup page and locate the IP address in the TCP/IP
section.
b Navigate to:
Settings > General Settings > Timeouts > adjust the print timeout
setting > Submit
• If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
Does the file print correctly?
The problem is solved. Go to step 2.
Step 2
a Check the original file for manual page breaks.
b Resend the print job.
Does the file print correctly?
The problem is solved. Contact
customer
support.
Print quality problems
Printer is printing blank pages
Troubleshooting 161