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Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
From the Paper Texture
menu, change the
texture settings to
match the paper you
are printing on. To
access the Paper
Texture menu, do
either of the following:
• If the printer is on a
network, then open
a Web browser and
type the printer IP
address in the
address field. Then
navigate to
Settings > Paper
Menu > Paper
Texture.
Note: If you do not
know the IP
address of the
printer, then print
a network setup
page and locate
the IP address in
the TCP/IP section.
• If the printer is
connected to a
computer by a USB
or parallel cable,
then open the Local
Printer Settings
Utility for Windows
or Printer Settings
for Macintosh.
Go to step 5.
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Is the print still too dark?
Go to step 6. The problem is solved.
Step 6
Replace the imaging unit, and then resend the print job.
Is the print still too dark?
Contact
customer
support.
The problem is solved.
Troubleshooting 172