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• Windows Vista
• Mac OS X version 10.3 or later
SOLUTION 1
1 Close all open software applications.
2 Disable any anti-virus programs.
3 Remove the printer software CD from the CD-ROM drive.
4 Restart the computer.
5 When the desktop appears, reinsert the printer software CD. The CD icon is created on the desktop.
6 Follow the instructions on the computer screen to install the software.
SOLUTION 2
1 Remove the printer software CD.
2 Restart the computer.
3 When the desktop appears, cancel all Found New Hardware windows.
4 Reinsert the printer software CD.
5 Follow the instructions on the computer screen.
SOLUTION 3
1 Check the USB cable for any obvious damage.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the
USB symbol.
SOLUTION 4
1 Disconnect the USB cable from any other device, such as a USB hub or switch box.
2 Directly connect the cable to the printer and the computer.
Cannot print from a digital camera using PictBridge
S
OLUTION 1
Enable PictBridge printing on the camera by selecting the correct USB mode. For more information, see the digital
camera documentation.
Troubleshooting
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