Troubleshooting
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Troubleshooting
Solving basic printer problems
Sometimes printer problems or an unresponsive printer are very easy to solve. When a problem occurs, first make sure
that:
• The printer power cord is plugged into the printer and a properly grounded electrical outlet.
• The printer power switch is on.
• The electrical outlet is not turned off by any switch or breaker.
• Other electrical equipment plugged into the outlet is working.
• The printer driver settings are correct.
• All options are properly installed.
If all of the problems listed are checked, and a problem still exists, turn the printer power off, wait for about 10 seconds, and
then turn the printer power on. This often fixes the problem.
Note: If an error message appears, see the Menus and Messages Guide located on the publications CD for
more information.