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Actions Yes No
Step 3
a Depending on your operating system, open Printing Preferences or
the Print dialog, and then specify the paper type.
b Resend the print job.
Does the job print from the correct tray or on the correct paper?
The problem is solved. Contact
customer
support.
Incorrect characters print
Action Yes No
Step 1
Check if the printer control panel light sequence matches the light
sequence in the following illustration:
Hex Trace
‑ Slowly blinking
Do both light sequences match?
Turn off the printer,
and then turn it back on
to deactivate Hex Trace
mode.
Go to step 2.
Step 2
a Open a Web browser, and then type the printer IP address in the
address field.
b Click Settings > Network/Ports, and then click Standard Network or
Network [x].
c Select PCL SmartSwitch or PS SmartSwitch, and then click Submit.
d Resend the print job.
Do incorrect characters print?
Contact
customer
support.
The problem is solved.
Tray linking does not work
Note: The trays and the multipurpose feeder do not automatically detect the paper size. You must set the size from
the Paper Size/Type menu.
Troubleshooting 159