Filter
Top Products
Toner rubs off
Leading edge
Trailing edge
ABC
DEF
Action Yes No
Step 1
From the Paper menu on the printer control panel, check the paper type,
texture, and weight. To access the Paper Menu, do either of the following:
• If the printer is on a network, then open a Web browser and type the
printer IP address in the address field. Then navigate to Settings >
Paper Menu.
Note: If you do not know the IP address of the printer, then print a
network setup page and locate the IP address in the TCP/IP section.
• If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
Do the paper type, texture, and weight match the paper loaded in the
tray?
Go to step 2. Specify the paper type,
texture, and weight
from the tray settings
to match the paper
loaded in the tray.
Step 2
Resend the print job.
Does the toner still rub off?
Contact
customer
support.
The problem is solved.
Uneven print density
ABCDE
ABCDE
ABCDE
Action Yes No
Replace the imaging unit, and then resend the print job.
Is the print density uneven?
Contact
customer
support.
The problem is solved.
Troubleshooting 182