Filter
Top Products
Action Yes No
Step 4
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2 Install the imaging unit, and then the cartridge.
b Resend the print job.
Do streaked horizontal lines still appear on prints?
Go to step 5. The problem is solved.
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked horizontal lines still appear on prints?
Contact
customer
support.
The problem is solved.
Streaked vertical lines appear on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
a Depending on your operating system, specify the paper type, texture,
and weight from Printing Preferences or the Print dialog.
b Resend the print job.
Do streaked vertical lines still appear on prints?
Go to step 2. The problem is solved.
Step 2
From the Paper Menu, set the paper type, texture, and weight to match
the paper loaded in the tray. To access the Paper Menu, do either of the
following:
• If the printer is on a network, then open a Web browser and type the
printer IP address in the address field. Then navigate to Settings >
Paper Menu.
Note: If you do not know the IP address of the printer, then print a
network setup page and locate the IP address in the TCP/IP section.
• If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
Do the paper type, texture, and weight match the paper in the tray?
Go to step 3. Change the paper type,
texture, and weight to
match the paper in the
tray.
Troubleshooting 178