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Action Yes No
Step 1
a Move the width and length guides in the tray to the correct positions
for the paper loaded.
b Resend the print job.
Is the page or image clipped?
Go to step 2. The problem is solved.
Step 2
From the Paper menu, set the paper size and type to match the paper
loaded in the tray. To access the Paper menu, do either of the following:
• If the printer is on a network, then open a Web browser and type the
printer IP address in the address field. Then, navigate to Settings >
Paper Menu.
Note: If you do not know the IP address of the printer, then print a
network setup page and locate the IP address in the TCP/IP section.
• If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
Do the paper size and type settings match the paper loaded in the tray?
Go to step 3. Do one or more of the
following:
• Specify the correct
paper size and type
from the tray
settings to match
the paper loaded in
the tray.
• Change the paper
loaded in the tray
to match the paper
size and type
specified in the tray
settings.
Step 3
a Depending on your operating system, specify the paper size and type
from Printing Preferences or the Print dialog.
b Resend the print job.
Is the page or image clipped?
Go to step 4. The problem is solved.
Step 4
a Reinstall the imaging unit.
1 Remove the toner cartridge.
2 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3 Install the imaging unit, and then the cartridge.
b Resend the print job.
Is the page or image clipped?
Contact
customer
support.
The problem is solved.
Troubleshooting 163