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Action Yes No
Step 2
From the Paper menu, check if the paper size setting matches the paper
loaded in the tray. To access the Paper menu, do either of the following:
• If the printer is on a network, then open a Web browser and type the
printer IP address in the address field. Then, navigate to Settings >
Paper Menu.
Note: If you do not know the IP address of the printer, then print a
network setup page and locate the IP address in the TCP/IP section.
• If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or the Printer
Settings for Macintosh.
Does the paper size setting match the paper loaded in the tray?
Go to step 3. Do one or more of the
following:
• Change the paper
size setting to
match the paper
loaded in the tray.
• Change the paper
loaded in the tray
to match the paper
size setting.
Step 3
a Depending on your operating system, specify the paper size from
Printing Preferences or from the Print dialog.
b Resend the print job.
Are the margins correct?
The problem is solved. Contact
customer
support.
Paper curl
Action Yes No
Step 1
Move the width and length guides in the tray to the correct positions for
the size of the paper loaded.
Are the width and length guides positioned correctly?
Go to step 2. Adjust the width and
length guides.
Step 2
From the Paper menu, set the paper size and type to match the paper
loaded in the tray. To access the Paper menu, try one or more of the
following:
• If the printer is on a network, then open a Web browser and type the
printer IP address in the address field. Then, navigate to Settings >
Paper Menu.
Note: If you do not know the IP address of the printer, then print a
network setup page and locate the IP address in the TCP/IP section.
• If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or the Printer
Settings for Macintosh.
Do the paper type and weight match the type and weight of the paper in
the tray?
Go to step 3. Change the paper type
and weight to match
the paper loaded in the
tray.
Troubleshooting 166