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Appendix A: Troubleshooting
Common Problems and Solutions
Compact Wireless-G Internet Video Camera
4. I’m not able to play my recording video files.
Make sure you have Microsoft Windows Media Player 7 or higher. If you don’t, you can download the latest
version from www.microsoft.com.
5. I have two Cameras and see two WVC54GCs listed in my Multi-Camera Viewer & Recorder Utility.
When I click to view both Cameras, I see the video of only one Camera.
Make sure that the Cameras have different camera or device names. You can change this by using the Web-
based Utility or running the Setup Wizard. If you use the Web-based Utility, log in and click the Setup tab.
Then on the Basic screen, change the Camera Name.
6. I want to set up an account with the SoloLink DDNS Service, but I can’t access the SoloLink website
to sign up.
Make sure the Camera is properly configured on your local network. Then check to see if your PC and Camera
are properly connected and your network has an active Internet connection.
7. When I view video remotely via the Internet, the video is very slow.
Video performance is greatly affected by your Internet connection speed. You can lower the Camera’s image
quality to speed up the video. Through the Camera’s Web-based Utility, click the Setup and Image tabs, and
then lower the image quality on the Image screen.
8. I cannot access the Setup tab of the Camera’s Web-based Utility.
Make sure you have administrator rights. Only an administrator can change the Camera’s settings.
9. I want to access the Camera when I’m away from home, but somehow I can’t connect.
If your network uses a dynamic IP address supplied by your ISP, then the IP address you use to reach the
Camera will change as well. You need to use the Linksys SoloLink DDNS Service, so you can access the
Camera using its domain name while the service keeps track of the IP address changes. To set up a Dynamic
Domain Name Service (DDNS) account, click the Setup tab of the Camera’s Web-based Utility. Click the
SoloLink DDNS tab. If you are a new user, click New User? - Click here to Register. Follow the on-screen
instructions.
You can also set up the Linksys SoloLink DDNS Service by inserting the Setup CD-ROM into your PC’s CD-ROM
drive. Click the Setup SoloLink DDNS Service button, and follow the on-screen instructions. For more
information, see “Chapter 7: Setting up the Linksys SoloLink DDNS Service.”
Important: To allow remote access to the Camera, you will also have to use the port forwarding feature on
your network router.