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Appendix A: Troubleshooting
Frequently Asked Questions
Compact Wireless-G Internet Video Camera
Do I need to install the Linksys Multi-Camera Viewer and Recorder Utility?
Installation is optional. You can view video using Microsoft Internet Explorer 5.5 or higher. If you don’t want to use
the recording function, then you don’t need to install the Multi-Camera Viewer and Recorder Utility.
Where can I find more information about the Linksys SoloLink DDNS Service?
You can go to www.linksys.com/sololink for more information.
Can I specify who gets to view the Camera’s video?
Yes. Access the Camera’s Web-based Utility, and click the Setup tab. After you log in, click the Users tab. You will
be able to restrict access to users you have entered in the database. See “Chapter 8: Using the Compact
Wireless-G Internet Video Camera Web-based Utility.”
Can I add a time stamp to the video?
Yes. Access the Camera’s Web-based Utility, and click the Setup tab. After you log in, click the Image tab. You
will be able to add a time stamp as well as descriptive text to the video. See “Chapter 8: Using the Compact
Wireless-G Internet Video Camera Web-based Utility.”
How many users can view the Camera’s video at the same time?
Users at four different PCs can simultaneously view the Camera’s video.
What is the IEEE 802.11b standard?
It is one of the IEEE standards for wireless networks. The 802.11b standard allows wireless networking hardware
from different manufacturers to communicate, provided that the hardware complies with the 802.11b standard.
The 802.11b standard states a maximum data transfer rate of 11Mbps and an operating frequency of 2.4GHz.
What is the IEEE 802.11g standard?
It is one of the IEEE standards for wireless networks. The 802.11g standard allows wireless networking hardware
from different manufacturers to communicate, provided that the hardware complies with the 802.11g standard.
The 802.11g standard states a maximum data transfer rate of 54Mbps and an operating frequency of 2.4GHz.
What IEEE 802.11b features are supported?
The product supports the following IEEE 802.11b functions:
• CSMA/CA plus Acknowledge protocol
• Multi-Channel Roaming
• Automatic Rate Selection
• RTS/CTS feature
• Fragmentation
• Power Management