Filter
Top Products
63
Appendix A: Troubleshooting
Frequently Asked Questions
Compact Wireless-G Internet Video Camera
10.I already set up my SoloLink DDNS account, but I can’t access the Camera from a remote location.
Follow these instructions:
• When you enter the Camera’s domain name, make sure it is in this format:
http://<Device Name>.<Location ID>.ourlinksys.com
The <Device Name> is the name you gave the Camera when you ran the Setup Wizard. The <Location ID>
is the name you selected when you set up your SoloLink DDNS account.
• If the Camera is set to DHCP, make sure your local network is working properly and your router has an
active Internet connection.
• If the Camera uses a static IP address, insert the Setup CD-ROM into your network PC’s CD-ROM drive.
Click the Setup button and follow the on-screen instructions. When you see the IP Settings screen, make
sure the Camera’s Default Gateway and Primary DNS addresses are correct. For more information, refer to
“Chapter 5: Setting up and Mounting the Compact Wireless-G Internet Video Camera.”
Frequently Asked Questions
Can I view video using a Macintosh or Netscape Navigator?
The Camera is designed for computers running a Windows operating system and Internet Explorer 5.5 or higher.
You cannot view video on a Macintosh. If you only have Netscape, you can view video using the Multi-Camera
Viewer & Recorder Utility. See “Chapter 6: Installing and Using the Compact Wireless-G Internet Video Camera
Multi-Camera Viewer & Recorder Utility.”
Can I directly connect the Camera to wired and wireless networks at the same time?
No. Before powering on the Camera, you should decide if you want to connect the Camera to a wireless network
via an access point or to a wired network. If your wireless and wired networks are bridged, then you can access
the Camera from any networked computer, but the Camera must be directly connected to only one of the
networks.
To connect the Camera to a wireless network, power on the Camera with no network cable attached. The Camera
will be ready for use when the LED is lit continuously.
To connect the Camera to a wired network, connect the network cable to the Camera, and then power it on. The
Camera will be ready for use when the LED is lit continuously.
Can I install the Camera outdoors?
No, the Camera was not designed for outdoors usage.
I’ve recorded video for a few hours. Why do I see multiple files saved on my computer?
The recording function saves video in chunks; each chunk is a maximum of one hour in duration. For example, if
you have recorded five continuous hours, then you will see five files saved on your computer. This keeps files
from getting too large.