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Customer Services
EMERSON EMC offers a wide range of services to support our customer’s
needs. Listed below are some examples of these services.
Service Support (612) 474-8833
Emerson Electronic Motion Control’s products are backed by a team of
professionals who will service your installation wherever it may be. Our
customer service center in Minneapolis, Minnesota is ready to help you solve
those occasional problems over the telephone. Our customer service center is
available 24 hours a day for emergency service to help speed any problem
solving. Also, all hardware replacement parts, should they ever be needed,
are available through our customer service organization. Need on-site help?
EMERSON EMC provides on-site service, in most cases, the next day. Just
call EMERSON EMC’s customer service center when on-site service or
maintenance is required.
Training Services (612) 474-1116
EMERSON EMC maintains a highly trained staff of instructors to
familiarize customers with EMERSON EMC’s products and their
applications. A number of courses are offered, many of which can be taught in
your plant upon request.
Application Engineering (612) 474-1116
An experienced staff of factory application engineers provide complete
customer support for tough or complex applications. Our engineers offer you
a broad base of experience and knowledge of electronic motion control
applications.
Bulletin Board System (612) 474-8835
EMERSON EMC maintains a BBS which provides you access to software
updates, and technical information and services.
Communications protocol: 300-14,400 baud, N, 8, 1
FAX (612) 474-8711
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