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© National Instruments Corporation 5-1 NI 8352/8353 User Manual
5
Troubleshooting
This chapter answers common troubleshooting questions you may have
when using the NI 8352/8353.
What if the NI 8352/8353 does not boot?
Several problems can cause a controller not to boot. Here are some things
to look for and possible solutions.
Things to Notice:
• Which LEDs come on? The power indicator LED should stay lit. The
hard disk drive LEDs should blink during boot as the disk is accessed.
• What appears on the display? Does it hang at some particular point
(BIOS, Operating System, and so on)? If nothing appears on the
screen, try a different monitor. Does your monitor work with a
different PC? If it hangs, note the last screen output that you saw for
reference when consulting National Instruments technical support.
• What has changed about the system? Did you recently move the
system? Was there electrical storm activity? Did you recently add
a new module, memory chip, or piece of software?
• Has the system overheated? If the Overheat/FanFail LED is lit, this
indicates overheating. Unplug the AC power cord from the server and
allow it to cool down before powering it on again.
Things to Try:
• Make sure the NI 8352/8353 is plugged in to a working power source.
• Remove any nonessential cables or devices.
• Make sure the CPU and memory modules are properly seated in their
slots.
• Clear the CMOS. (Refer to the Clear CMOS Jumper: JBT1 section of
Appendix B, Hardware Configuration.)
• Recover the hard drive on the NI 8352/8353. (Refer to the Hard Drive
Recovery section of Chapter 2, Installation and BIOS Setup.)