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6-2 Getting Services and Support
If you tried correcting problems yourself or within your company and
were not successful, you may want to try one or more of the following
NECC 24-hour services for answers to your questions. (Some services
require a connection to the Internet or a fax machine.)
! NECC website and FTP site
! Email to NECC Technical Support Services through a commercial
online service or the Internet
! Fax Service to NECC Technical Support Services
! NECC Technical Support Services
This chapter describes these services and how to access them.
NECC Website
If you have access to the Internet (via your network or optional modem),
you can access the NECC website. You can do this through a commercial
online service or through your Internet account. The NECC website
contains general information about NECC and its products. The website
also contains press releases, reviews, and service and support information.
Look in the Service and Support area for the following information:
! technical documentation, including Frequently Asked Questions,
user’s guides, reference manuals, and warranty information
! BIOS updates, drivers, and setup disk files to download
! contact information, including telephone numbers for Technical
Support and links to vendor websites
! automated email form for your technical support questions
! Reseller’s area (password accessible).
To access the NECC Home Page, enter the following Internet Uniform
Resource Locator (URL) in your browser:
http://www.neccomp.com