Filter
Top Products
5-6 Solving System Problems
CD-ROM Drive Problems
Check the following problems to see the possible cause and solution.
!
The system does not see the drive.
The drive designation is wrong and should be changed. The drive
designation depends upon the storage device configuration in your
system. To find out what drive designation letter is assigned to your
drive, double click
My Computer
on the Windows 98, Windows 2000,
or Windows NT 4.0 desktop. The drive designation is below the drive
icon.
You can also open Windows Explorer and scroll down the list of
folders until you locate the drive icon. The drive designation is beside
the icon.
!
The drive is not reading a disc.
Check that the disc is inserted in the disc tray with the printed label
side up.
Check that the disc is a data disc, not a music disc.
Clean the non-label side of the disc with a soft lint-free cloth, gently
brushing from the center of the disc to the outer edge of the disc. Or
use a commercial CD disc cleaner.
Try a different disc to see if the problem is limited to one disc.
!
The disc does not eject due to a power failure or software error.
Turn off the system and use the emergency eject feature. Insert the end
of a paper clip into the eject hole on the front of the system unit (see
the figure “System unit front features” in Chapter 1 for location of the
eject hole). Press inward on the clip to open the door.
!
The drive plays music CDs but the sound is not heard.
Adjust the volume control on the side of the system unit. Check the
volume control in the system tray along the taskbar.