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B6500 User’s Guide> 112
Network Related Troubles
Using TCP/IP
This section describes how to identify the cause and fix an error
when a problem occurs in the TCP/IP environment. For the troubles
that occur in other environments, refer to the Network Print
Environment User Guide.
When the printer is not printing
This section explains how to fix the printer status when “Unable to
print (xxxx Error)” appears in the window displayed by clicking
[Start] > [Settings] > [Printers].
Cause Verification Action
The printer and the
computer are
connected to different
networks.
Check with your
network system
administrator to
verify that the
network connecting
the computer and
that connecting the
printer are linked by a
router or a gateway.
Connect this printer
directly to the
network connecting
the computer.
An error has occurred
in the network
between the
computer and the
printer. Connection
cannot be
established.
“Unable to print
(NetworkError)” is
displayed.
Ask your network
system administrator
to check the network
for errors.