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Troubleshooting > 48
R
ESPONDING
TO
GENERAL
PROBLEMS
Use the following table to help you to identify symptoms with
possible causes and take suggested remedial actions.
PROBLEM CAUSE ACTION
No power
No power The power cable is not
properly connected.
Check the power cable
is properly connected at
both power outlet and
printer.
Power outlet problem or
power outage.
Plug another appliance
into this outlet to check
if it works.
No printing takes place
SEL indicator is unlit. The printer driver is not
installed properly.
Re-install the printer
driver correctly.
The printer has just
stopped printing.
Press the SEL button.
There is no paper in the
printer.
Load paper.
SEL indicator is
illuminated but no
printing takes place.
Inrterface cable is
disconnected.
Reconnect the interface
cable.
Wrong interface cable
has been used.
Use correct interface
cable.
The print head is
moving but no printing
takes place.
The ribbon cartridge
has not been installed.
Install the ribbon
cartridge.
Print position offset
The horizontal printing
position is offset.
The start position may
change after the printer
is powered on.
When the printer is
powered ON, switch
from off-line mode to
on-line mode by
pressing the SEL
button. Reset the start
position. You must set
the Power Switch to OFF
before you change the
start position.