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Frequently Asked Questions
78
For Fax Advantage assistance, call 1-800-435-7329.
Frequently Asked Questions
When a function does not work, check here
General
I cannot make and receive calls.
L The power cord or telephone line cord is not
connected. Check the connections.
L If you used a splitter to connect the unit,
remove the splitter and connect the unit to the
wall jack directly. If the unit operates properly,
check the splitter.
I cannot make calls.
L The dialing mode setting is wrong. Change
the setting of feature #13 (page 70).
The unit does not work.
L Disconnect the unit from the telephone line
and connect the line to a known working
telephone. If the working telephone operates
properly, contact our service personnel to
have the unit repaired. If the working
telephone does not operate properly, contact
your telephone company.
The unit does not ring.
L The ringer volume is set to off. Adjust it (page
23).
L The ring setting of feature #06 is set to
“RINGER OFF”. Change to another ring
setting (page 70).
The unit displays the following though the
paper is inserted.
CHECK PAPER
L The paper is inserted halfway. Insert it
correctly (page 14) and press {SET} to clear
the message.
The other party complains they only hear a
fax tone and cannot talk.
L FAX ONLY mode is set. Tell the other party
the number is only used for faxes.
L Change to TEL mode or TAD/FAX mode by
pressing {AUTO ANSWER}.
L If you use a Distinctive Ring service, turn
AUTO ANSWER off so that the fax machine
is in TEL mode.
L If you use a Distinctive Ring service, make
sure you have set the same ring pattern
assigned by the telephone company (page
49).
The receiving mode does not function
properly.
L A Distinctive Ring of feature #31 is set (page
49).
The {REDIAL/PAUSE} button does not
function properly.
L If this button is pressed during dialing, a
pause will be inserted. If pressed
immediately after a dial tone is obtained, the
last number dialed will be redialed.
During programming, I cannot enter the code
or ID number.
L All or part of the numbers are the same.
Change the number: feature #11 (page 70),
#41 (page 72), #51 and #52 (page 73).
The ink film runs out quickly.
L The help printing function, copy function, and
reports also use ink film.
Whenever I try to retrieve my voice mail
messages, the retrieval is interrupted by the
fax tone.
L You are probably entering *#9. This is the
default setting for the fax activation code. If
you use a voice mail service, set the fax
activation feature to off or reprogram the
activation code (feature #41 on page 72).
The speakerphone is not working.
L Use the speakerphone in a quiet room.
L If you have difficulty hearing the other party,
adjust the volume.
Fax – sending
I cannot send documents.
L The other party’s fax machine is busy or has
run out of recording paper. Try again.
L The other party’s machine is not a fax
machine. Check with the other party.
L The other party’s fax machine rings too many
times. Send the fax manually (page 38).